1. How can I contact customer service?

You can reach our customer service team via email at [jesse@xiaoxiongcrafts.com]. Our team is available to respond to your inquiries Monday to Friday, from 9:00 AM to 5:00 PM [Your TimeZone]. We aim to respond to all queries within 24-48 hours.

2. Can I call you?

At the moment, we offer support primarily via email. This allows us to keep a record of all communications and ensure we provide you with the most comprehensive support possible.

3. What information should I include in my email?

When sending an email, please include your full name, order number, and a detailed description of your issue or question. This will enable us to assist you more efficiently.

4. I've emailed customer service but haven't received a reply yet. What should I do?

Our customer service team aims to respond to all emails within 24-48 hours. If you have not received a response within this timeframe, please check your spam or junk folder. If there's still no response, please resend your email, and we will get back to you as soon as possible.